Should have a negative rating option

I am absolutely DISGUSTED in the level of service provided by both 1 - SUPERSONIC 2 - VUMATEL For a short existing client, I cannot believe the level of incompetence that they both have. I am a working individual and cannot be available at my service providers beck and call (kind reminder - I am the client - WORKING - to pay my service provider for my internet) I have been a client for a whole of 27 days and in this time have had to pay 2 debit order amounts (Pro-rata and Monthly instalment, of which my Wifi has been off for a couple of days already. I logged a ticket with supersonic at 19:33 last night 09/07 and ONLY at 14:54 10/07 I get any feedback on my line, after i have had to follow up on the SuperSonic website on my profile again today. Furthermore, a very non-helpful Vumatel Technical lady calls me, trying to arrange an appointment of which I was told that If i can not be available in their times they cannot assist me, bearing in mind I also work and have to get home, to open for the Technicians. - Oh and I wasn't able to speak to a manager as the manager isn't available??????? WOW!!!!!! How are managers not available and calls cannot be transferred to a manager? Fast forward to SuperSonic- I call Technical support and a pleasant lady Mpho advises that Vumatel Ticket is open and I informed the lady that I am only available on Saturday, after which I informed the non helpful Vumatel lady that I am available after work and they are more than welcome to come then. She really tried to assist and get me the answers required. But obviously, I need my fibre line working as we do work from home at night and we really need our service working, I ask for a manager and I get put through to a Supervisor - Thinking he could help - but surely doesn't know 1 - the product 2 - the process 3- How to go above and beyond for their clients Anyway all he can say is I am escalating - I mean really? I cannot believe that Vumatel is the ONLY Very very special service provider that only works certain times and is not willing to help their clients. Funny fact too is that All the Supersonic supervisor can tell me is that He is unable to provide me with feedback by 5 pm as he is not in control??

I am really disappointed in this as I am having continuous speed issues, having to restart my modem and the level of service and helpfulness is LITTLE TO NONE????????

I need my Internet working