NS
Natasja S

1 reviews | Active since Oct 2011

27 Oct 2020, 14:06

Shoddy, non-existent service from Vumatel who has grown too big for their own boots

So Vumatel likes to have customer trapped in a corner. I moved 700m down the road and requested relocation service, new house has an existing Vuma box. Got told 30 days to generate new sales order plus new connection. I have to keep on paying for non-existing fibre, and still have to give 30 days notice to cancel my contract. HUHHH??? Vumatel, are you LISTENING TO YOURSELVES??? As a NEW customer I was connected in FOUR DAYS, but as an existing client, signed into a contract, you get to play it all in your favour???? Well, not lijely, because if I don’t have my fibre up by end if week being 30 Oct, I will cancel retrospectively and take you to small claims court to get my money back. No more of this pathetic service delivery service providers think we have no choice but to put up with in SA. Maybe there are still SA citizens who think we don’t have any options, but I’ll be damned if I’m one of them!!! Please cone take your box Vumatel and give it to a sucker who is willing to endure your shoddy service.

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Replies (3)
Vumatel
Vumatel's reply28 Oct 2020, 19:06
Official
Good Evening Natasja 

We trust that you re well 

We sincerely apologise for the experience you have had with us. We will make contact with you in order for us to assist you further. 

Kind Regards 
The Vuma Team 
NS
Natasja S's update30 Oct 2020, 17:27
Reviewer Update
Ni surprise...Friday came and went, and still no service. Vuma box going into my fireplace over the weekend. Good luck to Vumatel employees...at this rate you’ll all be unemployed by Jan 2021!!!!!
Vumatel
Vumatel's reply16 Nov 2020, 10:54
Official
Good Morning Natasja

We trust that you are well 

Can you please advise if your issue was resolved. 

Regards 
The Vuma Team