Shocking/No Service from VUMATEL

I received my Cool Ideas modem on Thursday 6 May and while setting up my router with a Cool Ideas Connect consultant, the consultant realised that my line needs to be reprovisioned. Anyway, I have now been waiting since 6 May for my line to be re-provisioned by VUMATEL and their technicians. To VUMATEL's convenience, they have done away with their customer call center as of 1 April (not surprising as I am sure they kept receiving complaints for their shocking service delivery). However, the worst part is that not even Cool Ideas, as my ISP, can provide me with a date/time as to when my line re-provisioning service request will be resolved. Honestly, I feel I am being held HOSTAGE by VUMATEL and their absolute incompetence. I am working from home and absolutely need the internet to connect with my team and engage with my clients. Moreover, my monthly subscription with my ISP is active, which means I will end-up paying the full amount even though I have not had any internet connectivity for 5 days now.

My question now is: When will VUMATEL resolve my line re-provisioning request. Please, kindly provide me with a date and time as to when I can expect my query to be resolved.