Shockingly terrible service!!

<p>We currently have a Telkom landline installed in our home that we use for our Wi-Fi. Because of the glowingly horrible service that Telkom delivers we decided to cancel our landline and to install fiber. We contacted Vumatel, excited to then finally be rid of Telkom, to schedule the installation. The installation was scheduled for Friday 21 July. Upon arrival at our home we had a power outage and the installation could not take place. It was however rescheduled for Monday 24 July at 8:30. 8:30 came and went, no Vumatel. My husband, who took time off work to be at home when they arrive, phoned Vumatel to find out what the delay was only to be told that they confirmed the time with him as 14:30 – this was not the case, 14:30 was not the time confirmed with him. Again 14:30 came and went, he phoned again, this time they told him that they have no record of his installation request???</p> <p>Now my question is this – when he phoned for the first time enquiring why they were late, they said that the installation at our home was scheduled for 14:30, how is it possible, that when he phoned the second time enquiring why they were late, that they have no record of our installation request.</p> <p> </p> <p>This is a bunch of ***********, unprofessional souls who have no idea what is going on.</p> <p> </p>