Shockingly Poor Service

Vumatel installed fibre in our complex and owners received the go ahead in Nov'17 to get their preferred provider do go ahead with final connection. This I did via Afrihost on 22nd Nov'17. To this day, nearly 3 months, I'm still not connected. I have made phone call after phone, send e-mail after e-mail, had Vumatel blaming Afrihost and Afrihost blaming Vumatel. Evertime you speak to a different person and they completely contradict one another. The excuses, which was all lot of nonsense, ranges from the order was not placed, was not passed onto Vumatel, the system did not pick it up or even that the area was not fibre ready. Towards the end of Jan'18 I finally got hold of a Janine at Vumatel who confirmed that it was a big stuff-up and that it was Afrihost that messed up. A technician was dispatched to our house within 2 days, but we were told that the "box" was not located in the right area and that they would have to come back to complete the installation. Guess what, they have not made another appointment and I have again sent numerous e-mails to the Vumatel installations department without anyone responding and or contacting me. This is without a doubt the most shocking service I have ever experienced, there is absolutely no accountability, no pride in what they do and clearly the customer is not important. I've been begging for someone to sort this out...without any luck. I'm hoping this review will get some action, but I remain very skeptical.