Shocking Service. Two months since order still nothing

I placed an order through Mweb and Vumatel on the 23/11/2018. Vumatel promised to contact me to schedule an appointment. I have now contacted them three times myself (they never called once). I am still trying to book an appointment and getting various excuses why the planning department cannot schedule me because my account has not yet been created. They also blamed the ISP provider Mweb for not confirming but when I call Mweb everything has been done from their side. It has been two months now and Vumatel still cannot even schedule my fiber installation. Utterly disappointed with this pathetic service.