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Titch W

1 reviews | Active since Jun 2011

10 Feb 2026, 15:22

Shocking Service from Vumatell

Absolutely shocking service.

On 17 December 2025, I began the process of ordering a fibre line through Webafrica and paid the R249 installation fee. Nearly two months later, I still do not have fibre and my application has now been denied due to sheer incompetence. From the outset, Vumatel repeatedly insisted that my address was number 1, claiming there was already an installation there. I have consistently and clearly confirmed in writing, multiple times that my address is number 15. Yet every single response from both Vumatel and Webafrica continued to refer to number 1. Ticket after ticket. Email after email. The Vumatel complaints department even asked me to confirm my address which I did only to respond again that there was an existing line at number 1!

After almost two months of this circular nonsense, my application has now been declined because of an installation at an address that is not mine, NUMBER ONE!!

What more must a customer possibly do?

This is beyond frustrating it is unacceptable. Both Vumatel and Webafrica should be ashamed of this level of service and the complete failure to correct a basic address error despite repeated clarification.

Incredible.

0
Replies (4)
TW
Titch W's update11 Feb 2026, 09:09
Reviewer Update
Am I communicating with a BOT that cannot read? Look at my complaint. I AM APPLYING FOR A LINE, A BRAND NEW LINE - NOT AN ADDITIONAL LINE THERE IS NO EXISTING LINE AT MY ADDRESS!
TW
Titch W's update11 Feb 2026, 11:53
Reviewer Update
They have just called me to say that they cannot assist because there is already an installation on my property. Goodness me, this can't be that difficult to resolve - send a technician to my home, I will meet them their and we can find out if I have an existing line.

TW
Titch W's update11 Feb 2026, 11:56
Reviewer Update
I'm not interested in what the Vumatel portal has on record, if Vumatel have made an error and captured the incorrect info, come to my house at 15 McJannet Drive and see for yourselves and then take a walk to number 1 McJannet Drive and find out if there is an installation their.
TW
Titch W's update11 Feb 2026, 14:55
Reviewer Update
Please be advised that there is NOT an active service at my property, 15 McJannet Drive Baysville East London. I own the property which consists of a SINGLE dwelling, i.e. there are NO other dwellings on the property. I hold the Title Deed to the property and have done so since May 2013. As I have previously said, this can't be that difficult to resolve - send a technician to my home, I will meet them their and we can find out if I have an existing line. Simple!