Shocking service from Vumatel - with no service delivery on Installation

I have had shocking service from Vumatel.

I placed an order with Gigago for Fibre on 30 October 2020 and was provided with an indication of 1 to 2 weeks for installation. On the same day I provided 1 month notice on my LTE. Thereafter I heard nothing until I followed up with Gigago on 23/11/2020. They then indicated that it was escalated with Vumatel for installation. I followed up again on 30/11/2020 (The last day upon which I still had LTE). They then logged another ticket (ISP-250664) with Vumatel for installation.

On 15/12/2020 I received an email from Gigago indicating that Vumatel said I had cancelled my order. How I don't know as no one from Vumatel had ever spoken to me. They then logged another ticket with Vumatel (ISP-259687).

Yet still no one called. I followed up again with Gigago on 05/01/2021 who again said they logged a ticket for installation (ISP-26****). When I called Vumatel on 08/01/2020 they indicated the appointment was scheduled and the scheduling Department would still call to confirm the date. On 13/01/2021 Vumatel suddenly indicated the order had to be cancelled as they did no have a work order and my ISP would need to log it not sure how as they indicated before the installation was scheduled already. On 13/01/2021 GIgago logged another ticket. On 14/01/2021 I called Vumatel again and the lady indicated that the system indicates "Awaiting scheduling"

On 19/01/2021 I called Vumatel again and it was indicated that the order was sent to development as they first needed to generate a work order before the scheduling dept could action and it would take 24-48hrs to action. I called again on 22/01/2021 (More than 48hrs later) to follow up and was told it still wasn't resolved.

27/01/2021 I call Vumatel again and am told that the appointment is scheduled for the 30th but someone will call to confirm. I even provided an alternative number. No one called and no one showed up to install.

Finally 01/02/2021 I call Vumatel again only to be told that I fall under a "second city" and she cannot help me. She can't indicate why the appointment for the 30th was not honoured nor can she schedule a new appointment for me. I must now go back to my ISP so that they can apparently call the scheduling dept to then call me to schedule an installation.

I am so frustrated with the service. How hard can it be to schedule an installation and to actually call and confirm. The fact that I get told something different every time I call is shocking!

Please can someone sort this out urgently. I am incurring additional Data costs as I don't have any internet at home for 2 months since cancelling my LTE.