LH
Lauren H
1 reviews | Active since Feb 2017
02 Nov 2020, 14:34
Shocking service from Vumatel & Mweb
Vumatel & MWEB Ridiculously shocking service. How difficult is it to clear an error on a line in order to get fibre and an ISP? Waiting a month with no communication, no calls, no acknowledgement of receipt. Do you treat all your customers like this????!
Helpful (0)
Replies (4)0
Replies (4)LH
Lauren H's updateReviewer Update
03 Nov 2020, 16:34I have already emailed *** yesterday 2nd Nov 2020 with the address. Still no response from that address or anywhere else.
LH
Lauren H's update03 Nov 2020, 16:34
Reviewer Update
I have already emailed *** yesterday 2nd Nov 2020 with the address. Still no response from that address or anywhere else.
Vumatel's replyOfficial
04 Nov 2020, 09:20Thanks Lauren, we have made contact with the account holder yesterday and advised her that we will make a follow-up call today to confirm the details that were requested.
Vumatel's reply04 Nov 2020, 09:20
Official
Thanks Lauren, we have made contact with the account holder yesterday and advised her that we will make a follow-up call today to confirm the details that were requested.
Vumatel's replyOfficial
04 Nov 2020, 13:29Hi Lauren
We have made contact again with the account holder today and the issue has been resolved.
We have made contact again with the account holder today and the issue has been resolved.
Vumatel's reply04 Nov 2020, 13:29
Official
Hi Lauren
We have made contact again with the account holder today and the issue has been resolved.
We have made contact again with the account holder today and the issue has been resolved.
LH
Lauren H's updateReviewer Update
04 Nov 2020, 13:46So when do the technician come out?
LH
Lauren H's update04 Nov 2020, 13:46
Reviewer Update
So when do the technician come out?