Shocking service from Vumatel

The service from Vumatel is undoubtedly the worst in the telecommunications industry. This organization clearly has no regard for its customers or its reputation. My internet connection went down on Monday, and after reporting it to my service provider Vox, I was informed that the issue was with the fibre connection to my home. Vox raised a ticket with Vuma, and Vuma contacted me, promising to be onsite yesterday, 2024/05/22, before noon. However, no one showed up, and I received no communication. I had to stay home all day waiting for them.

When I tried to reach the Vuma call center, I couldn't get through after waiting for almost an hour. I eventually called Vox again, who said they would escalate the issue. This morning, I still hadn't heard anything from Vuma. In frustration, I called their call center again and was told they would investigate and get back to me, but nobody called back. When I called yet again, I was informed that a team would be onsite at 10:00. It’s now 10:30, and still, no one has shown up or contacted me to provide an update.

As someone who works from home and relies on internet connectivity to earn a living, this situation is dire. This company's complete disregard for its customers is appalling. This is probably the worst service I have ever experienced from a service provider. Shocking.