Shocking service from Vumatel and ASAP Internet

Having endless issues with unstable connection. Between ASAP and Vumatel, they have been unable to resolve an issue where my internet connection just drops randomly.

Some days, more than 20 disconnections happen where the connection just drops completely.

After raising the problem on numerous occasions with ASAP, they came to replace the router albeit with only a 2G instead of a 5G like I had before.

This did not resolve the problem.

Vumatel came out and could find nothing wrong but changed the ONT as they call it. They were not gone 5 minutes and the internet disconnected again.

I phoned again. This time a Roelie came out the next say and said he thinks it has to do with the way connection of the backup was done. He then changed it around. Guess what, this was not the problem. I phoned again. Someone was going to be here Friday morning which then became 2pm and eventually it was after 3 when they came out. Elton's guess was interference. He spent around 45 minutes here testing, moving around the router, ONT and backup power. He tested speed and of he went. 5 minutes later, same problem. Phoned, no answer, sent message, no reply. Phone Dominic from ASAP on Saturday morning as the problem continued on Friday and Saturday morning. He informs md that Vumatel knows about n network issue. I phone Elton, he does not seem to know about this problem. Tells me to disconnect the backup as this may cause interference, another guess which makes no sense to me as the backup power has been there for over a year.

I cannot tell you how many calls I have made over the last few weeks, which I pay for. I still have to my full subscription for a 100mbps line which I do not have the benefit off.

I gave them a deadline to resolve the problem by Monday I am being told, that wont be realistic for Vuma to resolve by Monday.

It is not as if I only reported the issue today. This has been ongoing for weeks and over the last 2 weeks, they replaced a router, ONT, changed cabling, changed position of the router to avoid interference, made me remove my backup power which I have for a reason, something we call loadshedding.

I am now at the end of my patience level and can no longer accept the lack of service in getting value for the money I pay.

Lets see if this review has any effect on the way I am being treated.

Seriously annoyed and gatvol client Raymond le Grange Tel: ***