Shocking service from Vumatel

Worst after sale service I have ever experienced. Fibre went down on Wednesday. Called Vumatel. Got an ISP ref number. Thursday night got a response somebody would come ON Friday morning @ 8:30. Waited the whole day, phoned 7 times. No response, no one pitched. Found out that the technician went to Cape Town even though I live in Joburg. Repeatedly told Vumatel that I do not live in Cape Town. Got a response that they called me. NO ONE CALLED ME, NO MISSED CALLS, NO MESSAGES. Was told they emailed me! NO EMAILS (checked my junk folder as well) Was told they were outside my house EVEN THOUGH I WAS WAITING OUTSIDE THE HOUSE FROM 8 to 9 and no one was there. Walked down the drive way every hour. No one had called. When speaking to MWEB who escalated this but TO NO AVAIL BECAUSE VUMATEL OR THEIR TECHNICIANS CONSTANTLY IGNORED MWEBS ESCALATION REPORTS AND KEEP ON GOING TO THE WRONG ADDRESS IN THE WRONG CITY EVEN THOUGH I GAVE THE ADDRESS MULTIPLE TIMES THAT I AM IN JOHANNESBURG and NOT IN CAPE TOWN