Shocking service from Vumatel

Item: Vumatel
Rating: 1
Author: Simon R

Shocking service from Vumatel. Would not recommend them to anyone. A month ago I called vumatel to enable my fibre and after a relatively quick installation, I am still waiting for the line to be activated.

No-one returns my calls, no-one can tell me what the issue is. I have called the service centre at least 10 times, getting increasingly irate but to no avail - despite service staff being friendly and helpful when I do get through, they too seem powerless to get any action out of their mysterious technical department.

Having cancelled my current provider I now sit without internet access and have no way of getting any update out of Vumatel.

Not to mention all the disruption, cut wires and burst pipes that they caused when laying fibre to begin with.

Please forgive my rant, but am at my wits end with them. Do not use Vumatel if you can help it.

Helpful (0)

Replies (2)

Simon R's updateReviewer Update

14 Aug 2018, 20:38

Hi Grace....thanks for getting back to me, but I'm still in the dark as to what the actual problem is?

Simon R's update14 Aug 2018, 20:38

Reviewer Update

Hi Grace....thanks for getting back to me, but I'm still in the dark as to what the actual problem is?

Simon R's updateReviewer Update

20 Aug 2018, 19:06

Monday is now here. After a month and a half, another missed deadline for installation. Once again another broken promise by vumatel. Are you the worst business in the world? I don't mean to be funny, but I am about to sign up to ADSL again, not because I don't want fibre, but because try as I might I can't get vumatel to give it to me!

Simon R's update20 Aug 2018, 19:06

Reviewer Update