SHOCKING SERVICE FROM VUMATEL

<p> </p> <p>We were really excited yesterday as they were coming to install everything to get our Fibre internet through Cell C and Vumatel up and running. We have never had issues with our previous internet (TELKOM and M-Web) being down, but it was too slow for what we required.</p> <p> </p> <p>We had a bit of an issue to get it started but eventually the very efficient guy at Cell C sorted that out. It worked until we went to sleep and this morning we woke up and found NO INTERNET!</p> <p> </p> <p>Of course, with any other company they would have made an effort to come and fix it as it was only installed on 22/10 – but NOT WITH VUMATEL. The person at the call centre was adamant that it will be done, possibly on Monday. So not even definitely! We are using our old internet connection now which we were supposed to cancel today as we cannot pay for both. THANK GOODNESS WE STILL HAVE TELKOM!!!!! Because VUMATEL must definitely be the WORST, WORST COMPANY EVER AS FAR AS SERVICE IS CONCERNED!</p> <p> </p> <p>It took us 24 calls before we finally got through to your call centre (after waiting very, very long every time!!!)</p> <p>IF THIS IS WHAT THEIR SERVICE IS LIKE, YOU REALLY SHOULDN’T EXPECT PEOPLE TO USE THEM.</p> <p> </p> <p>I am so disappointed as we considered getting it for a while now, but it is expensive and CERTAINLY SHOULD BE WORKING if you have to pay so much for the service. IN THIS CASE, NO SERVICE!</p> <p> </p> <p>It is laughable, WE HAVE NEVER HAD SUCH BAD SERVICE BEFORE!!!</p> <p> </p> <p> </p>