Shocking service from Vuma and ISP (Afrihost) while trying install fibre

I have been trying to install fibre to home through Vumatel for over a year.

Every single time I phone my ISP (Afrihost) or Vuma to follow up on order progress they say that the area is not live. But on the Vuma website it says it is and other units in my complex have fibre installed by Vuma so it simply is not possible.

Everytime I have to implore the Vuma consultant that my area is live and their system is showing it incorrectly. Eventually sanity prevails and the Vuma consultant apologises and confirms that it is live and then says they will process order. Then weeks pass with no progress or updates and eventually I phone and follow up. The ISP (Afrihost) doesn't have a clue what is going on and when discussing with Vuma consultant they again says no it is not live. Then one has to implore relevant consultant once again that it is live and one goes around and around in circles but back to square one each time with no progress.

It is verging on insanity that one has to go through this to get an installation.