Shocking service and support

One star is still to much for this company. Middle of March my son ordered a new internet line informing them they will be moving in on the 23rd of March 2 weeks after they moved in they still had NO internet and whenever he contacted vumatel he could either not go hold of anyone or they told him a technician was booked and will come out. This went for about two weeks and eventually they connection was done. First payment on intent was done 11 of May the internet connection was dead. On contacting his service provider he was informed Vumatel CANCELLED his subscription - NO request was sent for cancellation. On contacting vumatel they shifted the blame to the service provider informing him it was cancelled from ISP side. Which was confirmed it is NOT the case. ISP told us it is up and running from their side. We are on the 22nd and still he has not internet and only empty promises that connection will be done. Half the time Vumatel drops the calls when you do try and contact them and for the other half they have no idea what the problem is. This is shocking and there is NO urgency or assistance in rectifying the problem but he still gets a bill to pay.