cG
claire G
1 reviews | Active since Jun 2014
26 Apr 2023, 11:06
Shocking service
Day 7 and still waiting for my fiber to be connected To my router. Appalling service!
Helpful (0)
Replies (2)0
Replies (2)
Vumatel's replyOfficial
27 Apr 2023, 14:25Good day Claire
We trust that you are well
Kindly be advised that the ticket was sent back to the ISP to provide a new order to us.
Kind Regards
The Vuma Team
We trust that you are well
Kindly be advised that the ticket was sent back to the ISP to provide a new order to us.
Kind Regards
The Vuma Team
Vumatel's reply27 Apr 2023, 14:25
Official
Good day Claire
We trust that you are well
Kindly be advised that the ticket was sent back to the ISP to provide a new order to us.
Kind Regards
The Vuma Team
We trust that you are well
Kindly be advised that the ticket was sent back to the ISP to provide a new order to us.
Kind Regards
The Vuma Team
cG
claire G's updateReviewer Update
28 Apr 2023, 06:54It is now day 10 with no internet, my business is suffering and there is absolutely no urgency to resolve from Home Connect or Vumatel’s side. Vumatel failed to transfer the correct home address details which has created the issue with the initial ticket. The date on the agreed ISP SLA has lapsed. I find this service so shocking!!
cG
claire G's update28 Apr 2023, 06:54
Reviewer Update
It is now day 10 with no internet, my business is suffering and there is absolutely no urgency to resolve from Home Connect or Vumatel’s side. Vumatel failed to transfer the correct home address details which has created the issue with the initial ticket. The date on the agreed ISP SLA has lapsed. I find this service so shocking!!