TK
Tyron K
1 reviews | Active since Sept 2026
01 Sept 2026, 21:09
Shocking service
I got home this evening and went on to the vumatel website to see if there was an area outage , the website confirmed this , I then called supersonic and spoke to a so called SUPERVISOR, I explained that there was no service in the area , this SUPERVISOR then argued that in the terms and conditions it states 24-72 hours to rectify the problem , after asking for the terms and conditions be sent to me so we can then discuss , it stated that area outages will be rectified in 4 -8 hours , she denied this and basically said that vumatel were lying on their website then hung up the phone , I will take this further , **** **** **** service
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Tyron K's updateReviewer Update
02 Sept 2026, 09:14Good morning , this is not the issue , my WiFi is back, the issue I am having is that the very Rude SUPERVISOR at Supersonic , blatantly said that you had coverage in the area and they can only fix it is 72 working hours , I explained that as per your website , my whole area was down and in the terms and conditions she was so high and mighty to use as a shield , stated that if an area is down ,it would be repaired in 4 hours , that's the issue , so tell me , who is lying here , you Vumatel or Supersonic as I am not going to let this slide , the service and attitude was atrocious ,I will continue to post on every Vumatel, MTN and Supersonic web ad , social media posts etc until I get a formal apology , a reason for the lack of interest in assisting me as well the truth as to which company was lying .
TK
Tyron K's update02 Sept 2026, 09:14
Reviewer Update
Good morning , this is not the issue , my WiFi is back, the issue I am having is that the very Rude SUPERVISOR at Supersonic , blatantly said that you had coverage in the area and they can only fix it is 72 working hours , I explained that as per your website , my whole area was down and in the terms and conditions she was so high and mighty to use as a shield , stated that if an area is down ,it would be repaired in 4 hours , that's the issue , so tell me , who is lying here , you Vumatel or Supersonic as I am not going to let this slide , the service and attitude was atrocious ,I will continue to post on every Vumatel, MTN and Supersonic web ad , social media posts etc until I get a formal apology , a reason for the lack of interest in assisting me as well the truth as to which company was lying .