Shocking service

My fibre internet connectivity has been down for two weeks. I was given a reference number of 19751, and since then, I am being moved from pillar to post. I am told the maintenance department is dealing with the problem: a maintenance department that cannot be contacted, has no head/supervisor and is unaccountable to anyone. I would never deal with Vumatel if I had a choice - the inefficiency, lies and complete disregard for a client who has paid them.