1 reviews | Active since Jan 2017

16 Jan 2017, 12:49

SHOCKING SERVICE

<p>We had an appointment with Vumatel for an installation on Monday 9 January 2017. I took time off work as they insist that an authorised person needs to be present at time of installation. They even sent reminders! Come Monday, I waited to no avail. No one showed up, and up to today, 16 January 2017, not a single word from them. I e-mailed a few times and resorted to their facebook page. They rep**** that I must e-mail my concerns to ********** And still no reply. What???!!! I don't mind waiting for the installation, but to be ignored does not sit well with me.</p>

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Replies (2)
Vumatel
Vumatel's reply16 Jan 2017, 16:53
Official

Good day Sune,

We apologise for any inconvenience caused and understand your frustration. Please could you email us your address and contact details to *** so that we can escalate your issue?

Kind Regards

The VUMA Team

Best regards,

's update19 Jan 2017, 12:13
Reviewer Update

I am pleased to report that our installation was completed yesterday after Vumatel immediately delt with the issue. The team that did the installation was superb. Thank you very much.