Shocking lack of service from Vumatel

What absolutely shocking service and lack of response and turn around time on faults logged. I have been a Vumatel subscriber for 2 years now. My line went down and was reported on 5 Aug at around mid day. Afetr many many phone calls and escalations a technician finally came out on Wednesday evening 8 Aug. He finally resolved the issue around 8:30 pm The line was up until mid day on Saturday 11 Aug when it once again went down and was reported. To date (Tuesday 13:30 14 Aug) after hourly calls during business hours - no technician has arrived to resolve and every call I am told that they do not commit to resolution times and a technician will be allocated as soon as one becomes available. I pay approx R 1 200 pm for this service and in the past 10 days I have only had about 50 hours of internet availability. Shocking service delivery