Shocking half install

At about 8:30am on 05/08/2020 two men pulled into the complex without telling us they were there, I went downstairs to greet these Vumatel guys and they quickly responded that they are there to activate the line. I asked them if they knew which box it was and they said that they knew, I then went back upstairs and looked over the balcony and saw the second Vumatel guy had the wrong box open and advised him that it is the one that I am pointing at, he sort of brushed me off and said that he knew.

At about 11:30am on 05/08/2020 a second team arrived to do the installation to the unit and when they tried to test the installation they did they noticed that the first team had activated the wrong line, the second team said that the first team had to return to activate the correct line so that they could do a succesful test. They said the first team would return shortly on the same day and then they would return to complete the test also on the same day - THIS NEVER HAPPENED.

Now Vumatel gives us the runaround and customer service is unbelievably Rude.

Our service provider (Level 7) has escalated this issue but you are unbelievably arrogant.

I expect this to be sorted out by midday on 7 August.

Order Number: VC-3*** and Ticket Number: IS****5389