Shocking experience with a Fibre Installation from Vumatel

I was really excited to get fibre installed from Vumatel, but my recent experience with the installation has left a sour taste in my mouth. Firstly, I was called by a Vumatel representative and told that installation would occur last Wednesday at 13:30. However, contractors only arrived at about 17:00 and a representative did not even call to inform me of the delay. So I was forced to sit at home and wait for them for an indefinite amount of time until they decided to come. I understand that delays happen but the least that they could do is call and tell me that they will be late. We couldn't allow them in to do the installation as we no longer had means to turn off the electric fence at this late time, so were told to phone and reschedule. The representative we called said we could only reschedule for Monday, almost a week after the date they promised which left us frustrated as this was purely down to their incompetence. On Monday, two contractors arrived, and worked in our garden and presumably connected us to the fibre network of our complex. However, these contractors told us now that we had to schedule another time for another set of contractors to come and complete the installation. This was never part of the agreement, and the lady who sold us the package at MWeb clearly said that only one visit - that would take about an hour - was required. A pure misrepresentation of the truth, that is legally material as we would not have entered into the contract had they informed us that installation was so complicated. The next day, a group of contractors arrived at 16:30, late again as they were scheduled to come at 14:00. Again, we couldn't let them in as we could no longer turn off the electric fence. They then came the next day, late as per usual, and basically told us that they couldn't complete the installation as the previous contractors did it incorrectly. They then said that they would have to strip the wires they installed - damaging my recently painted walls - and redo the whole process from the beginning. After constant back and forth; and frustration for over a week, they now wanted to restart the whole process and compound on our misery. The level of incompetence is disturbing: how can one group of contractors do something and the other group not have any idea what the previous contractors did. The lack of synergy is incredible. I regret ever requesting fibre and had I known how poor service from Vumatel was, I would have never entered into the agreement.