shocking experience

I received a call from Basetsana approximately 12 days ago to inform me that Vumatel wished to install my fibre from the street into my home. I explained that I would like to meet the technician on site as I would like to explain where the conduit needs to run, she promised to call me back. after 3 days of not hearing from her, I called her and asked her why she had not called, I was not given a response. once again she promised to get back to me, Once again this did not happen. I called her again on Monday 28 Aug 2017, and asked again when would the technicians be able to meet me on site and also why she had not followed up. once again no response. Today, after not hearing from her, I called her again and once again the same idiot response. I am so happy this woman does not work for me. This is shocking service from a vumatel employee especially when all I want is to do business with them. why does mweb not have some else I can use to do my installation. Basetsana should not be working in a service installation environment, speaks volumes about the training.