Shocking, disgusting treatment - its a wonder they're in business at all!!

I was moving to a new place and ordered fiber as Telkom said I would only get 2mbs ADSL should I move my line. Vumatel took my installation and connection money, yet didn't inform me that the unit already had an old Cell C fiber line. They had done the 'installation' on the 24th May and have been trying to get it to work since. I have yet have any data flow through that old line! It's been a month now and I am still waiting for them to get it sorted out. It's been inconvenience after inconvenience meeting technicians at my place, taking time off work, and all they can do is throw me in the maintenance line as they don't see it as a new line! I paid for a new line. they took my installation money as if it was a new line, but they're treating me as if I'm an old customer - in fact - if this is how they treat existing customers, I'd be out the door as well! Shocking, disgusting treatment! If my complex's infrastructure wasn't all Vumatel I'd cancel but I'm held hostage - Consumer Commission it is!