SHOCKING DISGUISTING SERVICE BY VUMATEL

See this shocking service. THIS TICKET WAS CLOSED AND I HAVE HAD NO FIBRE FOR 14 DAYS.

I am absolutely mortified and dumbfounded same time, imagine.

Hello Grace

Please urgently call me. I have been without fibre since 09 February 2023. You closed the ticket saying my line has been restored.

Daphne Maritz

-------- Original message --------

From: Grace Molale <***>

Date: 2023/02/21 15:16

Subject: Re: Vodacom: Vodacom: Service request SR*** update

Good day Daphne

I trust that you are well

I tried to contact you and could not get through to you. Can you please advise if your query has been resolved?

Kind Regards

Grace

From: Grace Molale <***> Sent: Tuesday, February 21, 2023 6:32 AM To: Subject: Re: Vodacom: Vodacom: Service request SR*** update

Good morning Daphne

I trust that you are well

Can you please advise if you are now able to connect?

Regards,

Grace

From: Grace Molale <***> Sent: Tuesday, February 14, 2023 1:27 PM To: Subject: Re: Vodacom: Vodacom: Service request SR*** update

Good day Daphne

I hope you are well

Can you please advise if your query is restored as the line i back up on our end.

Kind Regards

Grace

From: Sent: Friday, February 10, 2023 6:33 PM To: Grace Molale <***> Subject: Re: Vodacom: Vodacom: Service request SR*** update

Hi

On the vumatel box

These lights are constant

Power

PON

WLAN

This light flashes

LAN4

These light are constant on the router

POWER

WIFI

This light flashes

INTERNET

Please can someone do something.

Thank you

-------- Original message --------

From: Grace Molale <***>

Date: 2023/02/10 17:46 (GMT+02:00)

To:

Subject: Re: Vodacom: Vodacom: Service request SR*** update

Can you please confirm what lights are showing on both devices?

From: Sent: Friday, February 10, 2023 5:37 PM To: Grace Molale <***> Subject: Re: Vodacom: Vodacom: Service request SR*** update

Hi Grace

No internet whatsoever.

Regards

-------- Original message --------

From: Grace Molale <***>

Date: 2023/02/10 15:10 (GMT+02:00)

To:

Subject: Re: Vodacom: Vodacom: Service request SR*** update

Hi Daphne

The line is up on my end. Can you please advise if you are now able to connect?

Regards

Grace

From Sent: Friday, February 10, 2023 11:58 AM To: Grace Molale <***> Subject: Re: Vodacom: Vodacom: Service request SR*** update

Hi Grace

Unit

Please call me.

Thank you

Daphne

-------- Original message --------

From: Grace Molale <***>

Date: 2023/02/10 10:50 (GMT+02:00)

Subject: Re: Vodacom: Vodacom: Service request SR*** update

Good morning Daphne

I trust that you are well

Can you please advise what is the unit number.

Kind Regards

Grace

Sent: Friday, February 10, 2023 7:37 AM To: Vumatel Complaints <***> Subject: FW: Vodacom: Vodacom: Service request SR*** update

Good day

I am beyond annoyed, I have had zero fibre from yesterday 09 February 2023 until now.

I am unable to work, I have logged 3 calls with Vodacom.

Can you please call me urgently I find this service absolutely unacceptable.

I have had problems before where some unauthorized person cancelled my fibre.

If this is not resolved immediately I will again take this to the next level.

Daphne Maritz

***

-------- Original message --------

From: ***

Date: 2023/02/09 22:40 (GMT+02:00)

To:

Subject: Vodacom: Vodacom: Service request SR*** update

Vodacom: Service request SR*** update

SR Number SR*** Abstract FTTH Technical Support , Fibre link – Down Status Open Status Reason Opened 09-02-2023 4:56:17 PM Area FTTH Technical Support Priority Customer DAPHNE MARITZ Site 919 ZEFHANJA ROAD (ZE2***7)

Dear Ms. MARITZ

The status of your Vodacom Fibre service request has been updated:

Reference Number:

SR***

Customer:

DAPHNE MARITZ

Site:

919 ZEFHANJA ROAD (ZE2***7)

Service Request Status:

Open

Service Request Opened on:

09/02/2023 16:56:17

Service Request Summary:

FTTH Technical Support , Fibre link – Down

Update by :

If you need any assistance, please phone customer care on ***, anytime of the day. Please have your reference number ready.

Links: Name Self Service

© 2019 Vodacom (Pty) Ltd. Registered in South Africa | Contact us To manage your contact details click on: Contact Self-Service This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link http://www.vodacom.co.za/vodacom/terms/terms-and-conditions

Service Request,2-TICZCRF,VSFA NCIS Fibre eMail Response - SR Update

Regards Grace Molale Email: *** Tel:*** | vumatel.co.za

Disclaimer

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