Shocking Customer service!!!

At 21:30 on the 28th of April, our fiber stopped working. I called Afrihost to check what the issue could be, they refreshed the connection on their side and the fault was not with them. They logged a ticket with Vuma. Every day i have been checking to see if there has been a response to my ticket. On Sunday the 30th of April, finally Afrihost saw that the ticket had been updated to reflect "maintenance issue. Team assigned" Great movement! NOT!!!! I have been told that to action my ticket can take anything between 24 - 72 hours to rectify and that weekends are not considered within that time allocation. I find this to be utterly ridiculous and not good customer service. How do they expect to run a business with these turn around times! As i type this now, i am still without Fiber at home! I have been told that it is at the highest level of priority at Vuma, but i call utter nonsense on that statement! If they weren't solely our fiber provider in our area, i would be cancelling my contract with them.

Vuma, FIX your processes and get back to a damn client that needs matters sorted asap! You have zero to no customer urgency or service. How you have managed to stay in business is beyond me!