Shocking customer service

<p>On the 17th January we had a Vuma fibre line installed at our premises, on the same day we received an e-mail that the installation has been completed and the line activated and we paid the installation fee. We then signed up with an ISP and waited in anticipation for the this super fast internet we've been promised.</p> <p>A week later and we have absolutely no internet. We have called Vuma 5 times, each time having to hold about 15min and no one can tell us what the problem is, if there is an issue with the installation or what. We have reference numbers, received promises that someone will come back to us with nothing. You ask to speak to a senior person and just get ignored. No one in that company seems to have interest in customer service.</p>