Shocking attitude!
<p>Wow I have been really appalled by the attitude of Vumatel towards the fact that our service went down on Monday night. All the have told me and our SP for 2 days is that they are still within their SLA!!! What kind of customer service is that? The SLA is not there for you to wait til the last minute before it expires to address the situation! It is to give you time to resolve it if it is a very difficult problem. We reported our problem at 8 yesterday morning as were told at 4:30 today that they are still waiting for a technician to become available to look into it. This is actually worse service than the govt! If they are not careful we will get them to remove their installation and get lost!</p>
Good day Cynthia
We sincerely apologise for the experience you have had with us thus far.
Kindly note that we have escalated this to our Support Manager for urgent attendance and will be in contact with you shortly.
Once again, apologies for this.
Kind regards,
The VUMA Tem
Good day Cynthia
We sincerely apologise for the experience you have had with us thus far.
Kindly note that we have escalated this to our Support Manager for urgent attendance and will be in contact with you shortly.
Once again, apologies for this.
Kind regards,
The VUMA Tem