Shocking and disappointing service from Vumatel

I am so disappointed in Vumatel and their customer service. On the 27th of October I paid R399 wifi - fibre installation fee. They had said I would pay just R20 but it was obviously a lie and they ended up debiting R399. Again, on the 30th of October they debited ANOTHER R399 and there was still no installation done. They only came to my house on the 15th of November to install and gave me my password but this is TWO payments later! At the end of November they deducted another R399. On the 5th of November to my shock and disgust they wanted me to pay ANOTHER R399 and after questioning and ultimate refusal to pay so many times under such a short period my wifi connection was shut down.

Now is this how Vumatel conducts their business in bullying their clients into paying? Also, I sent countless emails asking what about the two payments I made but I still had no wifi???

I am sooo disappointed with this company and I will not recommend it to anyone that asks who they can use to install their wifi.