Sheer incompetence

Never before have I had the misfortune of dealing with such an *********** company. It's been over a week since my fibre was 'installed' and after having the line spliced, respliced, checked multiple times, getting a new ONT , still the internet line isn't up. To add insult to injury the installers pulled my ADSL line out during the installation so I can't even use the adsl while they sort out their mess. Unless you enjoy wasting time and money on phone calls, spending literally hours on the phone with vumatel, half of which is on hold, stay as far away from them as possible.

Oh and don't forget taking time off work so you can be home so that their technician can come and tell you that the line is perfect so it should all work even when it clearly doesn't. Vumatel is so bad they makes Telkom's service look world class.