Service stinks/sucks - either way its rotten

Firstly it took almost 2 months to get the CPE box installed. The contact there (Thando) kept saying documentation had been submitted to Webafrica (service provider). When i called Webafrica I was told the documentation had never been submitted and the process of application was done immediately directly with Webafrica. Received router on 31 Aug and had 1 day of internet access. The fibreline has been down since friday (1 Sep 17) to date. I have called Webafrica as well as Vumatel. I have 3 ticket numbers and no fiber. Keep getting told its a fault on Vumatel side and will be dealt with in 48 hours. No such luck. In addition I was advised Vumatel doesnt work weekends. Am so disapointed its unbelievable and would not recommend Vumatel to a single soul.