Service Reconnection Delay and Request for Refund

Good day,WebAfVumatel

My name is Phumzile Vangqa, residing at 1536 Ngoase Street, Dlamini 1. My contact number is ***.

I did not subscribe to internet services for September 2024 as I was not home. However, on October 1st, I made a payment for the reconnection, as the service is month-to-month. Despite this, my services have not yet been reconnected.

Here are the consultants I have communicated with, and I have also provided them with proof of payment:

09/10/2024: I spoke with an agent named Thaaqib J. 07/10/2024: I chatted with Sandile T, who confirmed that the payment had been received and that services would be restored within 4 hours. However, my services remain inactive. Payment has been made from the card i normally use to make payment for the internet services. You have also

Given the ongoing delay, I would like to know the process for cancelling my service and receiving a refund for the payment made. Kindly advise on the next steps.

Thank you for your attention to this matter.

Best regards, Phumzile Vangqa ***