*********** Service Provider

On the 27th of July 2025,I paid for my fibre via easypay to have my service activated.A few minutes later,I went into my APP to check if it had been activated,which wasn't.I then decided to call their support number for assistance. The lady assisting me told me that she was going to escalate my query to her teamleader to have my service activated as he was working from home.She later called and gave me her teamleader's whatsapp number so I could send proof of payment and he would assist further,which I did. This morning on the 28th of July 2025, I whatsapp'd that same number and was told that I would get a follow up message at 8am,which I never did.I was continuously ignored,thereafter. I then decided to call their support line again and Noluvo asked me to email my proof of payment straight to her.It's been over a couple of hours now and I have not received any confirmation of receipt.

No one there knows what they are doing. All they do is promise and never produce results.

I am appalled by their service.

I want some one that knows what they're doing there, to call me and sort out this issue ASAP.