Service pathetic

I have been trying to reach them and I was given a contact number to WhatsApp that is ***. Everytime the conversation is cancelled due to delay in responding to my message. This is since yesterday and I am sitting without internet. I need someone to contact me and we speak , tired of robotics as I am not a robot but a lining soul. I need to rectify the debit order for my old account. PLEASE CALL ME WE RESOLVE THE ISSUE. My issue will not even take full day.