Service issue

<p>Hi,</p> <p>My name is Ian Nel,</p> <p>Recently I have been approached by a Vumatel agent that wished to install fibre in my area and wanted to sign a deal.</p> <p>I accepted and continued to wait for my install, the sale went smooth and the user was friendly and could answer all my questions.</p> <p> </p> <p>---But---</p> <p>Vumatel will not and cannot deliver, they lack the common etiquette to respond to your call or email.</p> <p>I logged this call 2 months ago and the install in my area and estate was done on the 23rd of June already and signed off, even so that a builder and splicer came bragging to me with a text on their phone stating they are live, only because I was hammering them for information(Just proving there is no communication here even between themselves)… we are at the 12th of June at this time, more than the delivery time I was promised, even speaking to a Bianca which is a so called “team lead” telling me that I am on the priority list and I will be the first install has done nothing.</p> <p>I have spent more money on buying data this month than Vumatel has seconds in a day.</p> <p> </p> <p>I am saying this as a man of the many users logging the same issue as I am, I miss the old Telkom days when you had to struggle with dial up, at least then I would still be able to receive a simple spam email from a Nigerian price, at least he would be able to make contact and take the time to write me… - Service is ridiculous, customer care is absurd. </p> <p> </p> <p>No SLA has been met</p> <p>No agreed or promises have been kept</p> <p>No Contract was dealt with as per the terms and conditions.</p> <p>No one has contacted me</p> <p>They are quick to make your sale and take your R1700, but cannot spend R5 to buy Cell C half Tiger airtime to phone you or even send you a please call me so that you should phone them.</p> <p> </p> <p>I am honestly tired of this wait and not knowing what is what..</p> <p> </p> <p>Worst of all, is below = Sending me a **** email stating that they have forwarded this onto install… this mailbox does not exist, this as you can see(Look at the I) is just typed in for a joke.</p> <p>Those of us who are clever enough that actually works in IT for the last several years can spot a **** easily. Well done Vuma Well Done (Slow Clap) for you amusing joke..</p> <p> </p> <p>What do I want?</p> <p>I want a simple call from Vuma telling me that they will be at my house in a day, a week, a month… I don’t care how long, just give me a time frame</p> <p> </p> <p>Good day<br /> <br /> We've forwarded the email to ********** <p> </p> <p><br />Regards,</p> <p><br /> The VUMA Team<br /> ********** <p>086 100 VUMA</p> <p> </p> <p> </p>