Service Interruption and Lack of Communication - Vumatel

Dear Vumatel Team,

I hope this message finds you well.

I am writing to express concern and disappointment regarding the ongoing service disruption we’ve been experiencing. Our Wi-Fi has not been working since Monday, 14 July 2025, and to date, there has been no communication, follow-up, or resolution from your side.

What has been particularly frustrating is the lack of notification about any outage in our area. Even Afrihost, our ISP, was unaware of the issue, which left us completely in the dark. We have made several attempts to follow up via phone calls, but unfortunately, we have received little to no assistance or feedback.

We fully understand that technical issues can happen, but the lack of urgency and communication has been disappointing. As customers, we expect to be kept informed and supported — especially during service interruptions of this duration.

We kindly request an urgent update on the status of the outage, the expected time to resolve it, and whether any form of compensation (such as a service credit) will be provided for the downtime experienced.

Thank you for your attention to this matter. We hope to hear back from you soon.

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