**** service i receive

I logged a faulted on the 16th June for a faulty fibre line, later in the day a temp solution was made for me to continue working and was promised that technicians will come out for a permanent fix which they never did, i kept following up till today, my line has been down the whole day and when i do a follow up i am being told it will take upto 72 hours, this is really bull**** as this has been dragging ever since. i dont know why i will be told still under investigation yet someone was already identified the issue. i am working from home and any minutes lost it means i will have to work into the nite to cover up the time, i cnt carry on like this ****. PLEASE FIX THIS ASAP