**** Service from Vumatel

I recharged my wifi on 31/07/2021 after it expired but when i arrived at home my wifi was not active. I called Vumatel and spoke to several consultants including Hendrieta,Gugu and Mashia.Vuma has the worst call centre in this planet.They are unprofessional and they are doing me a favour.One consultant said she can see the voucher on their system but is loaded to be active from midnight.I asked why midnight because all vouchers i recharged in the past were activated immediately,I got no answer.The following day i still had no wifi and i call them again not the story had changed, activation ticket had expired and Mashia asked me to send proof of payment.He sent me an email to respond by attaching proof of payment buy the email he sent was a no reply email i tried to reply it bounced back.These people are taking us for granted.Hendrieta told me that there is a texhnical error and he works in the technical department but he wanted to transfer me to customer service and when i asked why customer service when the problem is technical support,no asnwer it was clear that he was just passing the buck.When you call there is a voice promot that say press star and they will call you back,that never happens instead you will be kep on hold until you run out of airtime.We need a service provider that will compete and take all their customers,they are too relaxed and have outdated systems.I want them to reimburse me of my airtime I spent calling them.Their consultants dont seem to know how customers are treated,i doubt if there is any quality audits in that call centre,its no different from a group of people sitting in a pub,they do not understand their role but just add stress to customers.I need to be called by senior manager to explain why my voucher has not been activated.