Service failer

Pathatic service . No responde from their complains department. Below the email trail ive send to them yet im still ignored

Good day

Attached Is the communication between myself and your agent Sune J who confirmed last Friday that services has been restore in Khayelitsha and created a new order for me to pay again yet when I asked her/he to cancel the refund request and re-instate my service. After making a payment as per instruction I’m being informed today by one of your agent that the all technical work I is still on hold in the area due to crime. Now my question is why sis Sune J advised otherwise and create a new order advise me to pay yet she/he knew that currently you guys are not able to provide any services as per above mentioned.

This is the same reason why I requested for a refund on the 26th sept which I still have not yet received instead I was made to make a second payment because someone had to achieve daily sales target .

Kindly advise accordingly.

I HAVE LOGGED A COMPLAIN YESTERDAY AND NO RESOLUTION UNTIL NOW.

From: andiswa Sent: Monday, October 7, 2024 3:34 PM To: <***> Subject: RE: FW: ***

I had an active service with Vuma for the past 1 year. On the 20th sept 2024 I paid and 2 days after the service was down for a week when I tried to make a follow up regarding the matter I was advised by your agent that all technical work has been put on hold in the area due to high crime risk, leaving me with no choice but to cancel the services as I need internet connection to fulfil my job daily. I requested for a refund which is not yet received. while I was doing a follow up of my refund I found out that the connection matter has been resolved in the area and I asked the agent if I could withdrew the cancellation .I was advised that wont be possible the cancellation request has been processed already . the option I was given was to place a new order and pay again while awaiting on my refund and because I am in desperate need for internet I paid for the second time for the new order which was last Friday the 4th. Since Friday 18:48 I have been trying to get hold of your agent to get the new service linked to my router as the installation is still attached and as of today I am still sitting with no connection.

Good day

Attached Is the communication between myself and your agent Sune J who confirmed last Friday that services has been restore in Khayelitsha and created a new order for me to pay again yet when I asked her/he to cancel the refund request and re-instate my service. After making a payment as per instruction I’m being informed today by one of your agent that the all technical work I is still on hold in the area due to crime. Now my question is why sis Sune J advised otherwise and create a new order advise me to pay yet she/he knew that currently you guys are not able to provide any services as per above mentioned.

This is the same reason why I requested for a refund on the 26th sept which I still have not yet received instead I was made to make a second payment because someone had to achieve daily sales target .

Kindly advise accordingly.

I HAVE LOGGED A COMPLAIN YESTERDAY AND NO RESOLUTION UNTIL NOW.

ANDISWA Bolotina

From: andiswa Sent: Monday, October 7, 2024 3:34 PM To: <***> Subject: RE: FW: ***

I had an active service with Vuma for the past 1 year. On the 20th sept 2024 I paid and 2 days after the service was down for a week when I tried to make a follow up regarding the matter I was advised by your agent that all technical work has been put on hold in the area due to high crime risk, leaving me with no choice but to cancel the services as I need internet connection to fulfil my job daily. I requested for a refund which is not yet received. while I was doing a follow up of my refund I found out that the connection matter has been resolved in the area and I asked the agent if I could withdrew the cancellation .I was advised that wont be possible the cancellation request has been processed already . the option I was given was to place a new order and pay again while awaiting on my refund and because I am in desperate need for internet I paid for the second time for the new order which was last Friday the 4th. Since Friday 18:48 I have been trying to get hold of your agent to get the new service linked to my router as the installation is still attached and as of today I am still sitting with no connection.

From: andiswa Sent: Monday, October 7, 2024 3:34 PM To: <***> Subject: RE: FW: ***

I had an active service with Vuma for the past 1 year. On the 20th sept 2024 I paid and 2 days after the service was down for a week when I tried to make a follow up regarding the matter I was advised by your agent that all technical work has been put on hold in the area due to high crime risk, leaving me with no choice but to cancel the services as I need internet connection to fulfil my job daily. I requested for a refund which is not yet received. while I was doing a follow up of my refund I found out that the connection matter has been resolved in the area and I asked the agent if I could withdrew the cancellation .I was advised that wont be possible the cancellation request has been processed already . the option I was given was to place a new order and pay again while awaiting on my refund and because I am in desperate need for internet I paid for the second time for the new order which was last Friday the 4th. Since Friday 18:48 I have been trying to get hold of your agent to get the new service linked to my router as the installation is still attached and as of today I am still sitting with no connection. I was even **** to a made to believe that the services were restored advised to place another order and pay after payment im told the technical work is still on hold in the area Is this how you conduct business or train your SALES STAFF VUMATEL? [2024/09/30, 12:23:56] ❣️❣️: Hi I jst wanted to check if ur services are back in khayelitsha and hw far im my cancellation request

*Sune *: Thank you very much for reaching out to us Andiswa, I will be happy to provide you a update on the outage and also about your cancellation.

*Sune J.*: Thank you so much for your patience your line has been cancelled , and the outage has been restored.