AE
Abigail E
1 reviews | Active since Jan 2023
16 Jan 2024, 09:10
*** service
Worst service provider ever... They have no regard for their clients, they take forever to resolve our issues I honestly think we need to boycott them and cancel them I don't have internet since last week Thursday and till today no technical support has come out to resolve this matter our entire complex has this issue but vumatel is not bothered... And yet we must pay the whole amount that's unfair... #cancelVumatel
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Replies (4)AE
Abigail E's updateReviewer Update
16 Jan 2024, 09:13I cannot even begin to explain how frustrated I am. With this service provider
AE
Abigail E's update16 Jan 2024, 09:13
Reviewer Update
I cannot even begin to explain how frustrated I am. With this service provider
Vumatel's replyOfficial
16 Jan 2024, 11:23 Good day Abigail
Please note that there is an outage in your area and repairs are still in progress, however, the maintenance team has not provided us with the estimated time of restoration.
Kind Regards
The Vuma Team
Please note that there is an outage in your area and repairs are still in progress, however, the maintenance team has not provided us with the estimated time of restoration.
Kind Regards
The Vuma Team
Vumatel's reply16 Jan 2024, 11:23
Official
Good day Abigail
Please note that there is an outage in your area and repairs are still in progress, however, the maintenance team has not provided us with the estimated time of restoration.
Kind Regards
The Vuma Team
Please note that there is an outage in your area and repairs are still in progress, however, the maintenance team has not provided us with the estimated time of restoration.
Kind Regards
The Vuma Team
AE
Abigail E's updateReviewer Update
16 Jan 2024, 11:33That's bull**** a outage for 6 days
AE
Abigail E's update16 Jan 2024, 11:33
Reviewer Update
That's bull**** a outage for 6 days
Vumatel's replyOfficial
17 Jan 2024, 10:31Good day Abigail
We understand that this may disrupt your usual service and activities during that time. We strive to provide a reliable and uninterrupted internet experience for our customers. Unfortunately, periodic maintenance is necessary to ensure the optimal performance and stability of our network infrastructure. Our team is working diligently to complete the maintenance within the specified timeframe and restore the service promptly.
Kind Regards
The Vuma Team
We understand that this may disrupt your usual service and activities during that time. We strive to provide a reliable and uninterrupted internet experience for our customers. Unfortunately, periodic maintenance is necessary to ensure the optimal performance and stability of our network infrastructure. Our team is working diligently to complete the maintenance within the specified timeframe and restore the service promptly.
Kind Regards
The Vuma Team
Vumatel's reply17 Jan 2024, 10:31
Official
Good day Abigail
We understand that this may disrupt your usual service and activities during that time. We strive to provide a reliable and uninterrupted internet experience for our customers. Unfortunately, periodic maintenance is necessary to ensure the optimal performance and stability of our network infrastructure. Our team is working diligently to complete the maintenance within the specified timeframe and restore the service promptly.
Kind Regards
The Vuma Team
We understand that this may disrupt your usual service and activities during that time. We strive to provide a reliable and uninterrupted internet experience for our customers. Unfortunately, periodic maintenance is necessary to ensure the optimal performance and stability of our network infrastructure. Our team is working diligently to complete the maintenance within the specified timeframe and restore the service promptly.
Kind Regards
The Vuma Team