Service???

So, over the festive period we had Fibre installed/run to our complex as a result, we naturally contacted our existing ISP, signed up for Fibre & Scheduled for the installation with VUMATEL.

So the 18.01.18 arrived, the scheduled date for the installation (8:30 was the appointment time) A call was received from a service consultant at 9:33... to advise the technicians are lost & cannot find the premises, on speaking with the technicians (patched into the call), it was discovered that they were send to the incorrect address, in Bryanston! We are based in Ruimsig. Needless to say the service consultant picked up that the address was incorrectly captured & advised that the technician was from the incorrect team & that he would try get someone from the Areal team despatched. So 2.5 hours later, no feedback! We contact Vumatel to see what the plan is & are bounced around from person to person with the inability to assist till we eventually encounter an arrogant call centre operator who refuses to put the call through to a manager so that we can make a complaint!

Finally after more bouncing around from pillar to post we are advised that someone will get back to us to advise on the time the team can be expected on site.

Eventually 13:45 arrives & we are told that the installation cannot be done as they still require installation for the area to be done.

SO after a day a day of unpaid leave to be onsite for the PRE-ARRANGED installation & immense frustration, we are left with NO installation, NO timeline, NO help, LOSS of income & a terrible service provider who isn't actually concerned about the effect of the end user on account of their own incompetence!

After this I would have actually preferred to deal with OPEN SERVE of all providers.