*********** service

We requested an upgrade to our bandwidth around the 29th of June 2023, our internet then dropped on the 1st of July around 03:00 am and we escalated the issue to our ISP (Super Sonic) later in the morning that day.

Monday the 3rd of July we received feedback from our ISP that Vumatel mistakenly cancelled my line but was requested to reactivate my line over this past weekend.

Everytime we call, all feedback we get is that this issue has been escalated to Vumatel and since Monday they have been reactivating my internet.

It is now day 6 and our internet is still offline, and they know that my debit order went off on the 1st, so why is this taking so long.