Seems like Vumatel do not know what they are doing

At this stage I am passed very upset with Vumatel. When I received an order from Vumatel in July 2018, I asked them to make sure that there is live fibre in our complex. I was assured that there is. They have confirmed my address numerous times. I even sent them a Google maps location and screenshot. Last week when I was contacted to confirm an appointment, I was again told that there is live fibre. The install team was here a few minutes ago, and guess what, THERE IS NO LIVE FIBRE. As I was told that there is fibre I cancelled my ADSL with Telkom, now I don’t know how Vumatel is going to supply me with service, but they better do! When I received the original order confirmation, my address was on there. All of a sudden today it only shows the street name. If there was no live fibre in our area, why did Vumatel confirm the order and appointment?