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Item: Vumatel
Rating: 1
Author: Sibonokuhle G

I have had no wifi for close to 120 hours. When following up on the phone kept holding for 20 minutes, still no solution. If you are looking for fibre to home, strongly encourage you to look at other options in the market.

Helpful (0)

Replies (2)

Vumatel's replyOfficial

18 Apr 2018, 16:56

Good day Sibonokuhle,

Thanks for taking our call, we truly apologise for the service that you have received thus far. A technical team has already been assigned to your issue and currently working on resolving the matter. We will make a follow up again later to check on your line.

Kind regards,

The VUMA Team

Vumatel's reply18 Apr 2018, 16:56

Official

Good day Sibonokuhle,

Kind regards,

The VUMA Team

Sibonokuhle G's updateReviewer Update

19 Apr 2018, 10:59

Good day Thank you to Albertina (social media specialist) for making the time to call and for facilitating communication within Vumatel. The Vumatel maintenance team came through to resolve the problem last night. Thanks to Rodrick (maintenance) too for the effort. Keeping fingers crossed that I do not have to call support for a long time. Have a good day.

Sibonokuhle G's update19 Apr 2018, 10:59

Reviewer Update