TK
Tshilidzi K
1 reviews | Active since Jul 2020
29 Dec 2022, 09:11
********
I’ve app**** for their fibre service and debited before coming to install ,wen technicians came they claimed there’s no infrastructure they cnt install It’s been 4 weeks I’ve been calling them for my refund they keep telling stories I mean why taking ppls money if ur not sure wether infrastructure is there or not nd now we must find for our money back
Helpful (0)
Replies (8)0
Replies (8)
Vumatel's replyOfficial
29 Dec 2022, 12:39Good day
We apologize for the experience thus far. Please provide us with your full address and we will advise on your inquiry.
Kind Regards
The Vuma Team
We apologize for the experience thus far. Please provide us with your full address and we will advise on your inquiry.
Kind Regards
The Vuma Team
Vumatel's reply29 Dec 2022, 12:39
Official
Good day
We apologize for the experience thus far. Please provide us with your full address and we will advise on your inquiry.
Kind Regards
The Vuma Team
We apologize for the experience thus far. Please provide us with your full address and we will advise on your inquiry.
Kind Regards
The Vuma Team
TK
Tshilidzi K's updateReviewer Update
29 Dec 2022, 14:32114 Johan hager
Philip Nel park
West way apartment
0183
Philip Nel park
West way apartment
0183
TK
Tshilidzi K's update29 Dec 2022, 14:32
Reviewer Update
114 Johan hager
Philip Nel park
West way apartment
0183
Philip Nel park
West way apartment
0183
Vumatel's replyOfficial
29 Dec 2022, 15:01Good day
Kindly note that we have escalated your incomplete installation request to our installations team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Kindly note that we have escalated your incomplete installation request to our installations team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's reply29 Dec 2022, 15:01
Official
Good day
Kindly note that we have escalated your incomplete installation request to our installations team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Kindly note that we have escalated your incomplete installation request to our installations team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
TK
Tshilidzi K's updateReviewer Update
29 Dec 2022, 15:02They’ve arrived said there’s no infrastructure kindly send back my money thanks
TK
Tshilidzi K's update29 Dec 2022, 15:02
Reviewer Update
They’ve arrived said there’s no infrastructure kindly send back my money thanks
Vumatel's replyOfficial
29 Dec 2022, 15:19Good day
Kindly contact your ISP for any assistance with refunds and reimbur*****t for your service. The ISP conducts all monthly billings on your account to provide internet access.
Kind Regards
The Vuma Team
Kindly contact your ISP for any assistance with refunds and reimbur*****t for your service. The ISP conducts all monthly billings on your account to provide internet access.
Kind Regards
The Vuma Team
Vumatel's reply29 Dec 2022, 15:19
Official
Good day
Kindly contact your ISP for any assistance with refunds and reimbur*****t for your service. The ISP conducts all monthly billings on your account to provide internet access.
Kind Regards
The Vuma Team
Kindly contact your ISP for any assistance with refunds and reimbur*****t for your service. The ISP conducts all monthly billings on your account to provide internet access.
Kind Regards
The Vuma Team
TK
Tshilidzi K's updateReviewer Update
29 Dec 2022, 15:20Been 4 weeks now calling them no assistance
TK
Tshilidzi K's update29 Dec 2022, 15:20
Reviewer Update
Been 4 weeks now calling them no assistance
Vumatel's replyOfficial
29 Dec 2022, 15:23Good day
Kindly note that we can not unfortunately not assist regarding the above inquiry. Please advise on the contact details used to make contact with the ISP.
Kind Regards
The Vuma Team
Kindly note that we can not unfortunately not assist regarding the above inquiry. Please advise on the contact details used to make contact with the ISP.
Kind Regards
The Vuma Team
Vumatel's reply29 Dec 2022, 15:23
Official
Good day
Kindly note that we can not unfortunately not assist regarding the above inquiry. Please advise on the contact details used to make contact with the ISP.
Kind Regards
The Vuma Team
Kindly note that we can not unfortunately not assist regarding the above inquiry. Please advise on the contact details used to make contact with the ISP.
Kind Regards
The Vuma Team
TK
Tshilidzi K's updateReviewer Update
29 Dec 2022, 15:23- I’m trying to share screenshots of me calling everyday for follow up but this isn’t allowing me send send pictures
TK
Tshilidzi K's update29 Dec 2022, 15:23
Reviewer Update
- I’m trying to share screenshots of me calling everyday for follow up but this isn’t allowing me send send pictures