zK
zanele K
1 reviews | Active since May 2020
28 Dec 2022, 16:53
****! Brutal fibre
I am horrified at the level of service i have received from Home connect, I was told services would be connected as soon as i had made payment however at this stage installation dpne but services not connected.I have paid for a full month, i was not pro rata'd as promised.worst of all have canclled my old internet provider so i am stuck home with no internet service at all.as my husband works from home has actually cost us money too.i have spent my time and airtime calling them only to deal with *********** staff.i was only yesterday that the installation was not meant to as my address was captured incorrectly.i feel ******
Helpful (0)
Replies (7)0
Replies (7)
Vumatel's replyOfficial
29 Dec 2022, 13:46Good day
Kindly provide us with your full address and we will assist with your inquiry.
Kind Regards
The Vuma Team
Kindly provide us with your full address and we will assist with your inquiry.
Kind Regards
The Vuma Team
Vumatel's reply29 Dec 2022, 13:46
Official
Good day
Kindly provide us with your full address and we will assist with your inquiry.
Kind Regards
The Vuma Team
Kindly provide us with your full address and we will assist with your inquiry.
Kind Regards
The Vuma Team
zK
zanele K's updateReviewer Update
29 Dec 2022, 13:56My address has been captured incorrectly in your system/home connect as 5 Clarecroft place, Longcroft where as my correct address is unit 47 sandcroft gardens Longcroft on 5 Sancroft close.These above mentioned address is actually across the from each other.
Home Connect - Ticket Recieved [#278925] [25KEUOF], this the ticket logged already with Home Connect i still have no internet till now no response from you guys and installation was doneon the 23 rd December 2022.
You obviously do not your service providers accountable for ******** your customers. I am so disturbed at having to chase after you for a paid service.
Home Connect - Ticket Recieved [#278925] [25KEUOF], this the ticket logged already with Home Connect i still have no internet till now no response from you guys and installation was doneon the 23 rd December 2022.
You obviously do not your service providers accountable for ******** your customers. I am so disturbed at having to chase after you for a paid service.
zK
zanele K's update29 Dec 2022, 13:56
Reviewer Update
My address has been captured incorrectly in your system/home connect as 5 Clarecroft place, Longcroft where as my correct address is unit 47 sandcroft gardens Longcroft on 5 Sancroft close.These above mentioned address is actually across the from each other.
Home Connect - Ticket Recieved [#278925] [25KEUOF], this the ticket logged already with Home Connect i still have no internet till now no response from you guys and installation was doneon the 23 rd December 2022.
You obviously do not your service providers accountable for ******** your customers. I am so disturbed at having to chase after you for a paid service.
Home Connect - Ticket Recieved [#278925] [25KEUOF], this the ticket logged already with Home Connect i still have no internet till now no response from you guys and installation was doneon the 23 rd December 2022.
You obviously do not your service providers accountable for ******** your customers. I am so disturbed at having to chase after you for a paid service.
Vumatel's replyOfficial
29 Dec 2022, 14:31Good day
Kindly note that we have logged a ticket to request for the address to be changed and once feedback is received we will push for an installation.
Kind Regards
The Vuma Team
Kindly note that we have logged a ticket to request for the address to be changed and once feedback is received we will push for an installation.
Kind Regards
The Vuma Team
Vumatel's reply29 Dec 2022, 14:31
Official
Good day
Kindly note that we have logged a ticket to request for the address to be changed and once feedback is received we will push for an installation.
Kind Regards
The Vuma Team
Kindly note that we have logged a ticket to request for the address to be changed and once feedback is received we will push for an installation.
Kind Regards
The Vuma Team
zK
zanele K's updateReviewer Update
29 Dec 2022, 14:34What dont you understand about my query i just said installation has been done already services have not been activated
zK
zanele K's update29 Dec 2022, 14:34
Reviewer Update
What dont you understand about my query i just said installation has been done already services have not been activated
Vumatel's replyOfficial
29 Dec 2022, 14:40Good day
We apologize for the previous message sent as we thought the address was blocking your installation.
Kindly note that if the installation and activation have been conducted the ISP needs to change the address on their portal as they can do it manually.
Kind Regards
The Vuma Team
We apologize for the previous message sent as we thought the address was blocking your installation.
Kindly note that if the installation and activation have been conducted the ISP needs to change the address on their portal as they can do it manually.
Kind Regards
The Vuma Team
Vumatel's reply29 Dec 2022, 14:40
Official
Good day
We apologize for the previous message sent as we thought the address was blocking your installation.
Kindly note that if the installation and activation have been conducted the ISP needs to change the address on their portal as they can do it manually.
Kind Regards
The Vuma Team
We apologize for the previous message sent as we thought the address was blocking your installation.
Kindly note that if the installation and activation have been conducted the ISP needs to change the address on their portal as they can do it manually.
Kind Regards
The Vuma Team
zK
zanele K's updateReviewer Update
29 Dec 2022, 14:55Can you not mediate on my behalf nobody has been able to assist and i only joined them due to them being affiliated with Vumatel.This is atrocious and unacceptable are you guys passing the buck to them
zK
zanele K's update29 Dec 2022, 14:55
Reviewer Update
Can you not mediate on my behalf nobody has been able to assist and i only joined them due to them being affiliated with Vumatel.This is atrocious and unacceptable are you guys passing the buck to them
Vumatel's replyOfficial
29 Dec 2022, 15:14Good day
Kindly note that we can not change or update your personal details on the account without the ISP's consent and we can only facilitate the Vumatel infrastructure.
Kind Regards
The Vuma Team
Kindly note that we can not change or update your personal details on the account without the ISP's consent and we can only facilitate the Vumatel infrastructure.
Kind Regards
The Vuma Team
Vumatel's reply29 Dec 2022, 15:14
Official
Good day
Kindly note that we can not change or update your personal details on the account without the ISP's consent and we can only facilitate the Vumatel infrastructure.
Kind Regards
The Vuma Team
Kindly note that we can not change or update your personal details on the account without the ISP's consent and we can only facilitate the Vumatel infrastructure.
Kind Regards
The Vuma Team