Save yourself the headache and find an alternative

This company continues to disappoint.

They come out, do an assessment and we organise the fibre installation. Once they actually come out to install the fibre it turns out they are unable to because additional installations need to be done. No additional costs are mentioned.

No one comes out and it takes a month of relentless emails and calls before they send someone else out to install the fibre. Again they say they can't install the fibre until the additional installations are made but mention no additional costs for the fibre line. Instead, the suggest I pay for an electrician to come out and do their job for them.

Finally, the additional installation are made and I think there is a light at the end of this dark, bleak tunnel of dealing with Vumatel. I organise the installation. That is when they come out and now mention additional fibre line costs like they have not been here three times previously.

Then when I speak to them, they pretend that the previous three times they came out it was to assess for the additional installations they needed to do before installing the fibre like I didn't have to beg them for a month and a half to come and do their jobs.