Same pathetic service over and over again

Item: Vumatel
Rating: 1
Author: Guillaume B

I preorder on the 5th of September 2017, STILL no answer or commitment from Vumatel as to when my fibre will be installed. They keep on phoning me telling me they will get back to me. Last I heard they are STILL waiting for handover certificate. I don't care, I want to know when I will have fibre! Vumatel, for once commit to a date and let me know. This is the problem with a company that has a monopoly in an area!!!

Helpful (0)

Replies (2)

Vumatel's replyOfficial

25 Jan 2018, 13:06

Good day

We apologise for the experience thus far, kindly send us your address and contact number to *** and we will assist you.

Kind regards,

The VUMA Team

Vumatel's reply25 Jan 2018, 13:06

Official

Good day

We apologise for the experience thus far, kindly send us your address and contact number to *** and we will assist you.

Kind regards,

The VUMA Team

Guillaume B's updateReviewer Update

26 Jan 2018, 07:24

you have my details as per the last hellopeter complaint in which you requested me to send it to the exact same email address above, the one in which you phoned me back. Case in point about your service, you do not have my details and the log is probably closed, nevermind that it has never been resolved.

Guillaume B's update26 Jan 2018, 07:24

Reviewer Update