Sales Agent Taking Money With No Service

Very disappointed with my experience. I paid a Vuma agent Mohau cellphone number *** for a service that has still not been delivered. Since making the payment, there has been no progress or feedback on my installation. What makes the situation worse is the lack of communication. Every time I try to follow up, the calls are either ignored or the person hangs up on me. There has been no effort to resolve the issue or even explain what is happening. This has been extremely frustrating and unprofessional. I expected better customer service and accountability. I would strongly advise others to be cautious and ensure everything is properly confirmed before making any payments.